FAQ > English (16 entries)

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  • Who are you ?
    alain sauser creation is the design office founded by Alain Sauser in 1997. The founder has himself more than 20 years of experience in creating, producing jewelry items and ...
  • Where are you ?
    We are located above Montreux in Switzerland.
  • Can we visit you ?
    We are neither a shop nor a showroom but upon request, we are pleased to welcome you in the way to define together the piece of jewelry you dream about.
  • How can we contact you ?
    email: support@ascreation.ch phone: +41 (0)22 548 30 05 Skype: alainsauser courier: alain sauser création / route du Vallon 21 / CH-1832 Villard-sur-Chamby / Switzerland
  • Can we see the products ?
    For security reason, we keep no stock at our address. Only for our collections of stainless steel jewellery set with Swarowski zirconiums, it is possible to plan a visit ...
  • Where do you produce ?
    We manufacture handcrafted all our products entirely in Switzerland. Each product made of precious raw material is stamped with our official master pouch which is registered to the ...
  • What is the origin of the diamonds ?
    All our diamonds are from conflicts-free origins and they are compliant with Kimberley process. Each diamond of 0.3ct and more is delivered with a certificate from ...
  • Is there any guarantee right ?
    Yes, any item is covered by an international warranty of 2-years against any manufacturing flaw. The warranty does not cover: theft, loss, accidents, damage due to improper use, wear ...
  • Where can we buy ?
    We sell our products in direct or through our partners'shops and Ambassadors in the way to offer to our clientele the best conditions and a genuine item created by Alain Sauser. ...
  • How can we order ?
    E-shop products can be ordered directly from the website by filling the form. For other items, please contact us either by email at support@ascreation.ch or by phone at +41 ...
  • How & when do we have to pay ?
    For purchases made in our e-shop, we send you an invoice by email upon receipt of your order. Depending of your selection during order-process, you can pay this invoice ...
  • Is my data well secured ?
    We don't store any data on our server. If you choose to pay by credit-card, then you ll do it through Paypal and we never receive any ...
  • What is the delivery lead-time ?
    Usually, e-shop sold items can be delivered from stock but sometimes a maximum delay of 2-working weeks is required. In any case, we confirm you the delay upon ...
  • How the goods are shipped ?
    All our shipments are registered and insured ones. The agent is chosen accordingly to your address and the value of your purchase. We inform you by email when the ...
  • Is there any return right ?
    Items from our e-shop can be returned after approval of your written request of returning. You can formulate such a demand during a week after your receipt of the ...
  • What are your sales general terms ?
    The FAQ in french version of the site www.ascreation.ch are our general terms for sales. They can be updated at any time. In case of conflict, only the Courts ...